Privacy Policy

1. Introduction

Lauren Pattinson (“we”, “our”, “us”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website (www.laurenpattinson.com), purchasing our products or services, subscribing to our mailing list, or attending our training, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

Contact information: your name, email address, phone number, and postal address.

• Payment information: billing details processed securely through our payment provider (Kajabi/Stripe). We do not store your credit card details directly.
• Professional information: your job title, organisation, and professional role, where relevant to the training or services you are accessing.
• Course and program data: enrolment details, course progress, and completion records.
• Communication data: emails, enquiry form submissions, and any messages you send us.
• Website usage data: IP address, browser type, pages visited, and cookies. This data is collected via third-party analytics tools and is used to improve our website experience.
• Mailing list and lead magnet data: your name and email address when you subscribe to our newsletter, register for a free workshop, or download a free resource.

3. How We Collect Information

We collect personal information when you: 

Visit our website

• Subscribe to our mailing list or download a free resource (lead magnet)
• Register for a free workshop or event
• Purchase a course, program, or training service
• Submit an enquiry or contact form
• Participate in training, coaching, or group sessions
• Communicate with us via email or social media

4. How We Use Your Information

We use your personal information to:

• Provide and deliver the products, courses, and services you have purchased or registered for
• Process payments and manage your account
• Send you course-related communications (confirmations, reminders, follow-ups)
• Send you marketing communications where you have opted in (newsletters, updates, offers, workshop invitations)
• Respond to your enquiries and provide support
• Improve our website, content, and services
• Comply with legal obligations

5. Marketing Communications

We send marketing communications (newsletters, free resources, workshop invitations, and course updates) only where you have opted in by working with us, attending training, subscribing to our mailing list, downloading a lead magnet, or registering for a free event.

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email, or by contacting us at [email protected].

6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with:

• Service providers who assist us in operating our business (such as Kajabi for course hosting and payment processing, email marketing platforms, and analytics tools). These providers are required to protect your information and use it only for the purposes we specify.
• Mental Health First Aid Australia, where required for the purpose of issuing MHFA accreditation certificates and maintaining participant records in accordance with their program requirements.
• Legal or regulatory authorities, where required by law.

7. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your information is stored on secure servers managed by our service providers (including Kajabi). Some of these providers may store data outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with Australian privacy standards.

8. Cookies

Our website uses cookies to improve your browsing experience and to collect analytics data. You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

9. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information, subject to any legal obligations we may have to retain it
• Opt out of marketing communications at any time

To make a request, contact us at [email protected].

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

12. Contact

If you have any questions about this Privacy Policy or wish to make a complaint, please contact us:

Lauren Pattinson

Email: [email protected]

Website: www.laurenpattinson.com

ABN: 48 256 408 651